Question 1

What is TOMAL?

Accepted Answer

TOMAL helps you quickly find a place to stay tonight in Japan, sorted by distance from where you are and by price. Bookings are completed on partner booking sites such as Rakuten Travel.

Question 2

Do I need an account?

Accepted Answer

No. TOMAL has no sign-up or login and is free to use. You may need an account on the booking site when completing a reservation.

Question 3

Can I search without sharing my location?

Accepted Answer

Yes. Use “Browse by area” to open area and station pages across Japan. Granting location access is optional.

Question 4

Is the booking completed within TOMAL?

Accepted Answer

No. TOMAL is for finding availability and prices; the booking itself happens on a booking site such as Rakuten Travel. Prices and availability shown are based on data provided by those sites.

Question 5

Where do I cancel?

Accepted Answer

On the booking site where you made the reservation. TOMAL does not store your booking, so it cannot cancel or change it. Same-day bookings often carry a 100% cancellation fee, so check each plan's cancellation policy.

Question 6

What is my location used for?

Accepted Answer

Only to show hotels near you sorted by distance. Your location is processed inside your browser and is never stored on TOMAL's servers.

Question 7

What if I don't allow GPS?

Accepted Answer

You can still search from area and station pages. Open “Browse by area” on the top page to see the list.

FAQ

Using TOMAL

Booking

Location data